Drug Safety Associate - Bilingual - French

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements. Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness. Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines. Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service. Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance. Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching. Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency. Responsibilities: Knowledge of Pharmacovigilance industry including up to date knowledge of; pharmacovigilance guidelines of Health Canada, US FDA, EMEA and ICH; Adaptability to change and to learn new skills as required; Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset; English/French bilingual required for this posting. Able to work any 8-hour shift between 8:00 AM-8 PM, if necessary Skills and Knowledge: Strong analytical skills Ability to communicate effectively both orally and in writing Effective interpersonal skills Effective organizational skills; ability to multitask Superior, proven attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs) Good internet required for remote work Education: Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred. 1-3 years experience in Medical Information, Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields; Work Experience: 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required. Certifications: Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred. Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $43,466 CAD - 77,044 CAD This posting is intended to fill an existing vacancy for our Drug Safety Associate - Bilingual - French role. Affiliated Companies: Affiliated Companies: Innomar Strategies

The associate will resolve medical information inquiries and ensure the accurate capture, triage, and documentation of adverse events and product quality complaints. They will also coordinate with internal partners to maintain service continuity and mentor junior colleagues on documentation and workflow procedures.

Candidates must have 3+ years of experience in pharmacovigilance, medical information, or a related field and be fluent in English and French. An associate's degree in a life science or related field is preferred, along with strong analytical and communication skills.

• Medical care • Dental care • Vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs

• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Pharmacovigilance
• Medical terminology
• Analytical skills
• Communication
• Interpersonal skills
• Organizational skills
• Multitasking
• Attention to detail
• Problem-solving
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Bilingual
• Regulatory compliance
• Clinical research
• Medical Affairs
• Workflow Management
• Organizational Skills
• Ability To Meet Deadlines
• Analytical Skills
• Adaptability
• Auditing
• Multilingualism
• Biomedical Sciences
• Checklists
• Clinical Research
• Commercialization
• Public Health
• Computer Literacy
• English Language
• Optometry
• Traceability
• French Language
• Innovation
• Infertility
• Interpersonal Communications
• Problem Solving
• Life Sciences
• Medical Terminology
• Medical Writing
• Mentorship
• Nursing
• Operations
• Pharmaceuticals
• Caregiving
• Quality Management
• Coaching
• Science Communication
• Timelines
• Triage

• Healthcare
• Science & Research
• Customer Service & Support
• Drug Safety Associate
• Clinical Data Analyst
• Medical Records and Health Information Technicians
• Health Informatics Specialists
• Computer Systems Analysts

Formation minimale

Diplôme collégial

Expérience minimale

3+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine